About Us

Concord Appliances strives to ensure customer satisfaction with products purchased through the website.

- Return and exchange requests are subject to Egyptian consumer protection laws and the specific terms and conditions applicable to each product.
- Proof of purchase must be provided when requesting a return.
- Products must be in their original condition, including all accessories and contents, depending on the nature of the product and the reason for the return.
- Products that have been used, installed, or activated may be subject to specific terms and conditions regarding returns.
- In the event of a product defect, the item will be inspected to determine the appropriate course of action, in accordance with the warranty and applicable laws.
- Refunds will be processed based on the original payment method and the available refund procedures.

For any inquiries, please contact customer service.

Concord Appliances provides product delivery services to customers within its designated coverage areas in Egypt.

- Delivery times vary based on the type of product, the customer’s location, and product availability.
- Delivery dates are coordinated directly with the customer.
- Please ensure that the delivery address and phone number are accurate when placing an order.
- Delivery and installation procedures for large appliances may differ from those for smaller products and electronics.
- Customers will be notified of any changes to their scheduled delivery date, if necessary.
- Any applicable delivery or installation fees will be clearly stated before an order is confirmed.

For inquiries regarding orders or delivery areas, please contact our customer service team.

Concord Appliances respects the privacy of its customers and is committed to maintaining the confidentiality of personal data collected through the website.

We may collect certain data, such as:
- Name and contact information.
- Delivery address.
- Order and purchase details.
- Messages and inquiries sent via the website.

We use this data to:
- Process orders and carry out deliveries.
- Communicate with customers regarding orders and products.
- Provide customer service and technical support.
- Enhance the shopping experience and improve website services.

We do not sell customers' personal data. Necessary information may be shared with delivery or installation service providers when required to fulfill an order.

We implement appropriate measures to protect customer data from unauthorized access or use.

By using the Concord Appliances website, the user agrees to be bound by the following terms and conditions:

1. Use of the Website
The website must be used for lawful purposes only. Users must not engage in any activity that may negatively affect the website or its services.

2. Products and Prices
The website offers a variety of products, including electrical and home appliances, mobile phones, electronics, and more. Products and prices are subject to availability and updates.

3. Orders
Customers must provide accurate information when placing an order. The company reserves the right to contact the customer to confirm order details before processing.

4. Payment
The currently available payment method is Cash on Delivery, unless other payment methods are announced.

5. Delivery and Installation
Delivery and installation services vary based on the type of product, the customer's location, and service availability. Specific details will be provided before an order is confirmed.

6. Warranty
Products are subject to the warranty terms specific to each item or its manufacturer. Proof of purchase must be retained to avail of warranty services.

7. Intellectual Property
All text, images, logos, and content on the website are protected by intellectual property rights and may not be reused without permission.

8. Updates to Terms
Concord Appliances reserves the right to update these terms as needed; any amendments will be posted on the website.

For inquiries, please contact customer service.